SHIPPING POLICY

Introduction

Welcome to Ongo Gamestore’s Shipping Policy. This policy explains how we handle shipping and delivery of your orders.

Shipping Rates and Delivery Estimates

Shipping costs are calculated at checkout based on your location and the shipping method you choose. Delivery times are estimates and may vary.

Shipment Processing Time

Orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

Shipping Methods and Carriers

We offer various shipping methods and carriers to best meet your needs. You will be able to choose your preferred method during checkout.

International Shipping

We ship internationally, but please note that international shipments may be subject to customs, duties, and taxes, which are the responsibility of the recipient.

Customs, Duties, and Taxes

Ongo Gamestore is not responsible for any customs, duties, or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.

Shipping Confirmation and Order Tracking

You will receive a shipping confirmation email with tracking information once your order has shipped.

Damages and Issues

If your order arrives damaged, please contact us immediately at support@ongogamestore.com with your order number and photos of the damage. We will work with you to resolve the issue.

Contact Information

If you have any questions about our Shipping Policy, please contact us at shipping@ongogamestore.com.